Terms & Conditions

All quotations are valid for thirty (30) days unless otherwise stated.

Quotes are based on information available at the time of inspection or supplied by the customer.

Should hidden defects or unforeseen conditions be discovered during the works, Coast Flow reserves the right to amend the quotation after discussing the required additional work with the customer.

Additional works will not be completed without customer approval unless required for immediate safety.

The quotation includes only those services specifically listed.

Unless otherwise stated, quotations do not include: roof repairs, plumbing repairs, electrical work, structural repairs, pest removal, painting, landscaping, disposal of hazardous materials, or council permits.

Additional work requested during the service may incur additional charges.

The customer agrees to provide safe and unrestricted access to all work areas, including: safe roof access, clear access to gutters and drainage, access to external water supply, access to electricity where required, and removal of vehicles or obstacles from work areas.

If access is unavailable when technicians arrive, Coast Flow reserves the right to charge a reasonable call-out or rescheduling fee.

Many Coast Flow services involve working at heights. For safety reasons we reserve the right to postpone or reschedule work due to rain, high winds, storms, lightning, extreme heat, unsafe roof conditions or any condition deemed unsafe by our technicians.

Weather delays do not constitute cancellation of the agreement.

The customer acknowledges that all roof work requires technicians to access and walk on existing roofing materials.

Although every reasonable care is taken, Coast Flow cannot accept responsibility for failures resulting from pre-existing deterioration including: brittle roof sheets, aged roof tiles, corroded metal roofing, existing cracks, loose ridge capping, deteriorated mortar, poor previous workmanship, structural movement or hidden defects.

If our technicians determine a roof is unsafe, work may be postponed until repairs have been completed.

Cleaning roofs, gutters and drainage systems may expose defects that were previously concealed. Coast Flow accepts no responsibility for existing conditions including but not limited to: rust, corrosion, water leaks, cracked tiles, broken gutters, loose flashings, damaged downpipes, tree root intrusion, collapsed stormwater pipes, perished sealants or previous poor workmanship.

Where practical, customers will be advised of defects discovered during the service.

Our gutter cleaning service includes removal of leaves, dirt and debris from accessible gutters and downpipes.

Unless quoted otherwise, gutter cleaning does not include: gutter repairs, roof repairs, replacement of brackets, downpipe replacement, internal plumbing repairs or removal of construction materials.

Minor staining inside gutters may remain following cleaning. Blocked underground stormwater systems are not included unless specifically quoted.

Coast Flow installs quality gutter protection systems suitable for the customer's roof.

The customer acknowledges that gutter guard significantly reduces leaf build-up but does not eliminate maintenance. Fine dust, pollen, seeds and small debris may still accumulate over time. Annual inspections are recommended. Existing roof or gutter defects are not covered under installation warranties.

Solar panels are cleaned using methods designed to minimise the risk of damage. Coast Flow does not perform electrical repairs.

The customer acknowledges that existing cracked panels or electrical faults remain the owner's responsibility. Cleaning improves presentation and may improve efficiency; however, no guaranteed increase in electricity generation is offered. Damaged mounting systems or wiring should be repaired before cleaning.

Bird mesh is designed to reduce bird access beneath solar panels.

The customer acknowledges that existing nests may require removal before installation. Bird mesh cannot guarantee complete exclusion of birds or wildlife. Coast Flow is not responsible for future wildlife activity outside protected areas.

Our roof cleaning process uses soft washing as the primary cleaning method to safely remove mould, algae, lichen, dirt and other organic contaminants. Low-pressure cleaning helps protect your roof while delivering an effective clean. Pressure washing will only be used where necessary, suitable for the roofing material, and safe to do so.

Customers acknowledge that older roofs may contain fragile, weathered or deteriorated materials that can become apparent during the cleaning process. Cleaning may reveal pre-existing leaks, cracks, loose tiles, damaged pointing or other defects that were hidden by dirt, moss or organic growth. Permanent staining, discolouration or weathering cannot always be removed. Some roof coatings, paint finishes or sealers may already be faded or deteriorated due to age and exposure, and cleaning may make these existing conditions more noticeable.

Drain clearing services are intended to restore normal water flow.

Coast Flow cannot guarantee permanent results where blockages are caused by tree roots, broken pipes, pipe collapse, ground movement, foreign objects or structural defects. Additional plumbing work may be required.

Coast Flow may photograph or video works before, during and after completion for job records, warranty documentation, insurance purposes, quality assurance, staff training and marketing or social media.

No personal information or identifying property details will be published without customer consent. Customers may request exclusion from marketing use.

Customers agree to keep children away from work areas, secure pets, avoid entering restricted work zones and follow technician safety instructions. Work may cease immediately if unsafe conditions arise.

Unless otherwise agreed in writing, payment is due in full on the day the work is completed. Commercial customers with approved accounts must pay within their agreed trading terms.

Coast Flow reserves the right to require deposits for larger installations or special-order materials. Coast Flow may require a deposit before ordering materials or scheduling installation works. Acceptance of a deposit authorises Coast Flow to purchase materials on the customer's behalf. Deposits are non-refundable once special-order or custom materials have been ordered from suppliers, except where required under the Australian Consumer Law. Ownership of supplied materials remains with Coast Flow until full payment has been received. Coast Flow reserves the right, where legally permitted, to recover unpaid materials supplied to a property.

Failure to pay by the due date may result in interest being charged on overdue amounts at the maximum rate permitted under applicable Australian law, suspension of future work and warranty obligations until outstanding accounts are paid, referral of the debt to a licensed debt collection agency, legal proceedings to recover outstanding monies, and recovery of all reasonable costs incurred in collecting the debt (including debt collection fees, solicitor costs, court costs, enforcement expenses and associated administrative costs).

The customer agrees to indemnify Coast Flow for all reasonable recovery costs associated with unpaid accounts.

Customers may cancel or reschedule their booking by providing at least 24 hours' notice. Where less than 24 hours' notice is provided, or where Coast Flow's technicians have already travelled to the property, Coast Flow reserves the right to charge a reasonable call-out or cancellation fee to recover costs incurred.

Where a quotation includes the supply of materials, custom-made products, special-order items or products purchased specifically for the customer's project, the customer agrees to reimburse Coast Flow for any non-refundable material costs, supplier cancellation fees or restocking charges incurred as a result of the cancellation.

Where work has commenced prior to cancellation, the customer agrees to pay for all work completed to the date of cancellation, all materials supplied or ordered, any hire equipment or subcontractor costs incurred, and any disposal or waste removal costs incurred on the customer's behalf.

Deposits paid for special-order or custom products may be non-refundable once materials have been ordered from suppliers. If the customer repeatedly postpones or delays the scheduled works, Coast Flow reserves the right to reschedule the project at the next available date or cancel the quotation without liability.

If Coast Flow is unable to carry out the works due to unsafe conditions, denied site access, incorrect information provided by the customer, or circumstances outside Coast Flow's reasonable control, Coast Flow reserves the right to postpone or cancel the works. The customer remains responsible for any reasonable costs already incurred, including purchased materials, special-order products and labour completed.

Manufacturer warranties apply only in accordance with the manufacturer's published conditions.

Warranty claims do not cover: storm damage, hail, flooding, fire, vermin, animal damage, lack of maintenance, building movement, third-party alterations, customer modifications, acts of God, or misuse or neglect.

If you believe there is an issue with our workmanship, Coast Flow must be notified within seven (7) days of completion. We will inspect any genuine workmanship concerns and rectify any verified workmanship defects within a reasonable timeframe.

To the fullest extent permitted by Australian law, Coast Flow shall not be liable for indirect, incidental or consequential loss. Liability is limited to the value of the services supplied. Nothing within these Terms excludes any rights available under the Australian Consumer Law.

Nothing contained within these Terms and Conditions excludes, restricts or modifies any rights or remedies available under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law. Customers are entitled to statutory guarantees that cannot be excluded.

Coast Flow will not be liable for delays or failure to perform works resulting from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, government restrictions, industrial action, supplier shortages, equipment failure or public emergencies.

Customer information is collected solely for the purpose of providing quotations, completing work, invoicing and customer communication. Personal information will not be sold or disclosed except where required by law or necessary to complete contracted works.

These Terms and Conditions are governed by the laws of New South Wales, Australia.